Our custom kit portal allows for refunds during the portal opening time. Once the portal is closed all orders are final to then move into production phase. MAAP cannot add or delete any item once the portal is shut. The order and pricing is based on quantity so individual custom orders cannot be completed once the portal has closed. MAAP makes every effort to accomodate the right size selection before the purchase with fit kits, and locations to try on, so we cannot accept responsibility for incorrectly ordered sizing.
Please contact Dan at firstname.lastname@example.org if you have any queries.